Frequently Asked Questions

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How difficult is it to find accommodation on Orkney during the Festival?

Accommodation on Orkney can be limited during the Festival, so we recommend booking as early as possible. Hotels, B&Bs and self-catering accommodation are available across the islands. Hiring a car may provide more options.

For accommodation information, visit Orkney.com.

Does the Festival provide transport to performances?

The Festival does not generally provide transport to performances. Where transport is available for a particular event, details will be provided with the event information.

Kirkwall and Stromness are approximately 15 miles apart. Bus services operate between them; please check current timetables when planning your journey.

Do you have a Box Office?

Yes. The St Magnus International Festival Box Office is at 13 Albert Street, Kirkwall, KW15 1HP. Tickets can be booked online, by telephone or by emailing boxoffice@stmagnusfestival.com.

How do I book tickets?

Tickets can be booked:

• Online at stmagnusfestival.com

• By telephone on 01856 871445

• In person at the Festival Box Office, 13 Albert Street, Kirkwall, KW15 1HP, during opening hours.

Subject to availability, tickets may also be available on the door.

Who qualifies for concession tickets?

Concessions are for school children, full-time students and registered unemployed people.

Can I exchange or refund tickets?

Tickets cannot normally be exchanged or refunded after purchase. If a performance is cancelled, ticket holders will be offered an alternative performance or a refund, in accordance with the Festival’s ticketing terms and conditions.

Can I collect my Festival tickets from the Box Office?

Tickets may be posted in advance, collected from the Box Office during opening hours, printed at home or used as e-tickets, where these options are available. If you need help with your tickets, email boxoffice@stmagnusfestival.com or call 01856 871445.

What if I lose my tickets or forget to bring them?

If you lose or forget your tickets, contact the Box Office on 01856 871445 or boxoffice@stmagnusfestival.com for assistance.

Can I join a waiting list for Festival tickets?

Waiting lists may be available for some events.  Please contact Box Office to enquire about a specific performance.

When is the programme available to the public?

The Festival programme is usually announced in early April. Details of the programme and ticket sales will be published on our website.

What are the pricing and seating choices?

Ticket prices and seating arrangements vary by event. Some events offer different price bands, including lower-priced tickets that may have restricted views or unreserved seating. Please check the individual event information before booking.

Does wheelchair seating need to be booked in advance?

We recommend contacting the Box Office before booking to discuss wheelchair access and seating requirements. Accessible seating varies by venue and may be limited.

Do people accompanying wheelchair users need to pay for a ticket?

No. One complimentary companion ticket is available for each wheelchair space booked. Please contact the Box Office when booking to arrange this.

What if I need assistance or have access requirements?

If you have access requirements or need assistance, contact the Festival Office on 01856 871445 or email boxoffice@stmagnusfestival.com. We will do our best to help with your visit. 

What happens if I am late for a performance?

Latecomers may only be admitted during an appropriate break in the performance. Admission arrangements may vary depending on the event.

Can I take photographs or video during performances?

Photography and video recording are not permitted during performances unless specifically authorised. Please switch off mobile phones during performances.

What about catering and food allergies?

Catering arrangements vary between events. If food is provided, please contact the Festival Office for information about ingredients and allergens.

What happens if a performance is cancelled?

If a performance is cancelled, ticket holders will be offered an alternative performance or a refund, in accordance with the Festival’s ticketing terms and conditions.

 

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