Frequently Asked Questions

---

 

How difficult is it to find accommodation on Orkney during the Festival?

Many people travel to visit the Festival and there is a limit to accommodation capacity. Book early if you can and hiring a car can sometimes allow for more options. There is a range of hotel, B&B and self-catering accommodation available.

---

 

Do you have a box office?

St Magnus International Festival Box Office, 13 Albert Street, KIRKWALL KW15 1HP.  Opening times will be displayed in the Booking page.  You can book your tickets online, by phone or by sending an email to boxoffice@stmagnusfestival.com.

---

 

WHO ARE CONCESSION TICKETS FOR?

Concession tickets are for school children, full time students and registered unemployed.

---

 

CAN I EXCHANGE OR REFUND TICKETS?

We regret that tickets cannot be exchanged or refunded after purchase.

---

 

Does wheelchair seating for Festival performances have to be booked in advance?

Yes. All venues have limits on the number of wheelchairs that can be accommodated, and they are always booked soon after tickets are released for sale.

---

 

Do people who accompany wheelchair users have to pay for their Festival performance tickets?

No.  Each wheelchair user space is allowed one seat for a person to accompany them.

---

---

 

Can I put my name on a waiting list for Festival tickets?

The Festival operates a limited service that tries to put people wanting tickets in touch with those who may have tickets available, but since our policy is no refunds or exchanges on tickets, this is more akin to an intermediary service than a waiting list.

---

 

When do brochures become available to the public?

We aim to have the brochures available in early April each year.

---

 

Does the Festival provide transport to performances?

Generally not, but where transport is available the option to purchase tickets for that is available at the time of purchase of performance tickets.  Most Festival events take place in Kirkwall or Stromness which are 15 miles (30 mins) apart. On weekdays and weekends there is a regular daytime bus service.   Details and timetables are available from the VisitScotland Information Centres in Kirkwall and Stromness.

---

 

Can the Festival help with finding accommodation?

No. Orkney.com provides a comprehensive accommodation service, and the advice is to find and book accommodation well in advance of the Festival as it is particularly busy throughout Orkney at that time of year.

---

 

Can I collect my Festival performance tickets from the Box Office?

Our preferred method of ticket distribution is to post tickets out well in advance of the Festival. However, tickets can be collected from the Box Office when it is open. Tickets can be printed off at home, and e-tickets can also be used. If you need your tickets to be reprinted please email boxoffice@stmagnusfestival.com or call 01856 871445

---

 

If I lose my tickets, or forget to bring them with me, can the Festival provide me with duplicates?

If tickets are lost, or are left on the mantelpiece at home, the Box Office can provide duplicates to anyone who is able to come to the office to collect them during normal opening hours.  We encourage people to take good care of their tickets in order to avoid any issues. 

WHAT HAPPENS IF I AM LATE FOR THE PERFORMANCE?

Latecomers will only be admitted when there is an appropriate break in the performance.

CAN I TAKE PHOTOGRAPHS OR VIDEO?

The use of photographic equipemnt and video cameras is prohibited during the performance.  Mobile phones must be switched off during the performance.

What does my rover ticket allow me access to?

The online rover ticket enables access to all of our online virtual Festival. The rover ticker does not allow access to live events. 

WHAT MEASURES ARE YOU TAKING TO DEAL WITH COVID SAFETY?

Please see our Covid Safety page for full details. 

How DO I Book MY TICKETS?

Online by following the TO BUY link.  By telephoning 01856 871445.  In person at St Magnus Festival Box Office, 13 Albert Street, Kirkwall KW15 1HP.  On the door for performances that are not sold out.  For general enquiries please email boxoffice@stmagnusfestival.com.

WHAT ARE THE Pricing and Seating CHOICES?

To give greater customer choice the Festival has banded ticket prices for many events.  Please note that the lowest price is for unreserved seats and/or seats which offer very limited views of the performance area.  In St Magnus Cathedral this will include some seats with no view.  Unreserved seats are available from the opening of ticket booking.

WHAT IF I NEED Special Requirements or Assistance?

If you have special seating requirements or have a query regarding access, please contact the Festival office by telephoning 01856 871445 or email boxoffice@stmagnusfestival.com.  We will do our best to satisfy seating requests at all venues.

WHAT ABOUT Catering Within Events?

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, fish, shellfish, tree nuts, peanuts, soya and wheat.

The management reserves the right to cancel a performance without prior notice due to exceptional circumstances which may be out of our control.  In such an instance ticket holders will be offered an althernative performance or a refund.

---